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Plivo > 实例探究 > 使用 Plivo SMS 提高按需交付的效率和客户体验
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Jungleworks Enhances On-Demand Delivery Efficiency and Customer Experience with Plivo SMS

技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 电信
  • 运输
适用功能
  • 物流运输
  • 采购
用例
  • 最后一英里交付
  • 实时定位系统 (RTLS)
服务
  • 系统集成
挑战
Jungleworks 正在为其路线规划软件 Tookan 寻找可靠的通信解决方案,以便消费者和驾驶员能够轻松连接。
关于客户
Jungleworks 为东南亚企业提供一系列应用程序,包括 Tookan,这是一个交付管理软件工具包,可帮助企业在集中平台上管理调度操作、物流、客户沟通、订单跟踪、计费和预约预订。
解决方案
Jungleworks 改用 Plivo 的可编程 SMS API,在整个客户旅程中进行实时通信,包括订单通知、司机通知、交货更新和发票确认。
运营影响
  • The integration of Plivo’s SMS API into Jungleworks' Tookan software has significantly improved the user experience and operational efficiency. Jungleworks can now keep customers up-to-date with real-time text messages throughout the entire customer journey, from initial scheduling to order fulfillment and invoicing. The number masking feature of Plivo ensures safe communication between drivers and customers without compromising their privacy. Jungleworks has been able to expand into new markets without any disruption to services, and any issues that have occurred have been resolved almost immediately thanks to Plivo’s consultative approach to customer support. The overall impact of deploying this new functionality into their application has been highly positive, with improved customer service and reliable network performance.
数量效益
  • 9% increase in message deliverability compared to the previous provider.
  • Significant cost savings due to Plivo's economical pricing on a per-message basis.
  • High volume of SMS messages sent every month, with tens of thousands of messages being reliably delivered.

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