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KINZ: Streamlining Data Validation and Client Authentication with Omnichannel Communication Platform
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 国家安全与国防
- 电信
适用功能
- 质量保证
用例
- 人员跟踪与监控
- 实时定位系统 (RTLS)
挑战
KINZ 面临手动且脱节的数据验证和客户身份验证流程的挑战，导致成本增加、生产力下降以及过度依赖电话。他们还需要确保登录阶段的安全客户端验证。
关于客户
KINZ 是约旦第一个提供全面、准确商业信息的 CRM 门户。他们优先考虑数据的完整性和准确性，并为该地区的各个部门提供服务。
解决方案
KINZ 实施了 Infobip 的全渠道通信平台，该平台实现了流程自动化、收集和统一数据并验证现有客户。该平台包括通过 People CDP 收集和更新客户数据、通过 Moments 自动进行客户互动、通过 IVR 和 WhatsApp Business 进行电话验证，以及通过 SMS 进行双因素身份验证 (2FA)。
运营影响
数量效益
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