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Kovai.co's Journey to 80% CSAT with Freshworks
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 销售与市场营销
用例
- 时间敏感网络
- 资产跟踪
挑战
在实施 Freshdesk 之前，Kovai.co 使用电子邮件提供支持，这使得与适当的团队进行交互和将查询路由到适当的团队以及遵守 SLA 变得困难。
关于客户
Kovai.co 是一家 B2B SaaS 公司，拥有多种产品，适合使用 Microsoft BizTalk 和 Azure Serverless 的组织。他们已扩展到三种创收产品，在 50 多个国家/地区拥有 1500 多个客户。
解决方案
Kovai.co 采用 Freshdesk 作为他们的帮助台解决方案来跟踪、监控和遵守 SLA。他们还利用自动路由、预设响应和多路由功能等功能来改善整个组织的沟通和支持。
运营影响
数量效益
相关案例.
Case Study
IoT Applications and Upgrades in Textile Plant
At any given time, the textile company’s manufacturing facility has up to 2,000 textile carts in use. These carts are pushed from room to room, carrying materials or semi-finished products. Previously, a paper with a hand-written description was attached to each cart. This traditional method of processing made product tracking extremely difficult. Additionally, making sure that every cart of materials or semi-finished products went to its correct processing work station was also a problem. Therefore, the company desired an intelligent solution for tracking assets at their factories. They also wanted a solution that would help them collect process data so they could improve their manufacturing efficiency.
Case Study
Goldcorp: Internet of Things Enables the Mine of the Future
Goldcorp is committed to responsible mining practices and maintaining maximum safety for its workers. At the same time, the firm is constantly exploring ways to improve the efficiency of its operations, extend the life of its assets, and control costs. Goldcorp needed technology that can maximize production efficiency by tracking all mining operations, keep employees safe with remote operations and monitoring of hazardous work areas and control production costs through better asset and site management.
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
Case Study
IoT Based Asset Tracking System
The existing system used by the customer could only track a few thousand assets and was able to generate only a few standard set of reports. As the number of assets tracked grew exponentially, the system started to break at the seams. The Tracking devices were from different manufacturers following different protocols. There was no proper integration among the devices to send instant alerts. There are thousands of tracking devices spread across multiple geographies, that are moving. The configuration and troubleshooting of these devices incurred heavy costs, which was a logistics challenge. The existing system did not provide sophisticated Analytics, Business Intelligence and Insights from the data
Case Study
IIC - Track and Trace Testbed
Factory systems can detect - within a meter - the location of a tool; Misuse of tools can result in serious accident or injury; The production of many industrial and consumer goods requires exacting work - down to the precise force used to tighten a screw. GOAL Manage smart, hand-held tools in manufacturing, maintenance, and industrial environments
