Vonage > 实例探究 > Labor First 通过 Vonage 联络中心优化语音通信

Labor First Leverages Vonage Contact Center for Enhanced Communication and Tracking

挑战

Labor First 需要一个可配置的 Salesforce 集成联络中心解决方案来跟踪成员数据并记录与 Labor First 社区成员相关的呼叫。

关于客户

Labor First 是一家医疗保健倡导公司，为公共部门和工会退休人员提供服务。

解决方案

Labour First 实施了带有 Salesforce 集成的 Vonage 联络中心。

运营影响

The implementation of Vonage Contact Center with Salesforce Integration has resulted in significant operational improvements for Labor First. The company is now able to tie a 'custom object' to each call, allowing for more detailed tracking and data collection. This has enhanced their ability to serve their community members by providing more personalized and efficient service. The enhanced dashboard analysis provided by the Vonage Contact Center also offers more in-depth insights into call data and member interactions. This has enabled Labor First to better understand their members' needs and improve their service delivery.

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