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Customers.ai! > 实例探究 > 通过网站聊天和自动常见问题解答降低客户支持成本和销售资格
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Lincoln Davies Building Supply: Reducing Support Costs and Boosting Sales with AI Chatbot

技术
  • 应用基础设施与中间件 - 数据库管理和存储
适用行业
  • 建筑物
  • 水泥
适用功能
  • 销售与市场营销
用例
  • 楼宇自动化与控制
  • 对话机器人
服务
  • 硬件设计与工程服务
挑战
减轻小型实体企业的客户支持并激励客户忠诚度
关于客户
Lincoln Davies Building Supply 是一家杂货店、五金店和木材场,已营业超过 145 年
解决方案
Lincoln Davies Building Supply 在其网站上使用自动化 Customers.ai 聊天机器人来回答常见问题并提供销售和促销活动
运营影响
  • The implementation of the AI chatbot on Lincoln Davies Building Supply's website resulted in significant operational improvements. The company saw a boom in its ability to grow its loyal customer list, an initiative the small business had not engaged in before. The chatbot also helped in reducing the time spent on answering frequently asked questions by 25% or more. This not only improved the efficiency of the customer support team but also allowed them to focus on more complex customer queries. The chatbot also played a crucial role in promoting sales by greeting customers with a $100 savings offer, thereby incentivizing customer loyalty.

数量效益
  • 25% decrease in online support costs

  • 111% increase in customer list

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