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Lionbridge: Pioneering Inclusive Multilingual Customer Communication
技术
- 网络与连接 - 路由器和网桥
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 水泥
适用功能
- 质量保证
- 销售与市场营销
用例
- 楼宇自动化与控制
- 语音识别
服务
- 测试与认证
挑战
作为语言服务提供商，Lionbridge 面临着实现英语客户服务代理和外语消费者之间对话的挑战，以及为全球受众创建或转换数百种语言的内容。
关于客户
Lionbridge 的客户包括公司、政府机构、医疗保健提供商等，从财富 500 强公司到当地医疗保健提供商。他们的目标是通过最先进的语言服务支持 CX 和 WX 交互，同时保留关怀和同理心。
解决方案
Lionbridge 与 Twilio 合作，增强他们的电话口译 (OPI) 服务并提供更好的客户体验。他们使用 Twilio 的产品和解决方案，包括可编程语音、Twilio Insights、Twilio 客户端 (WebRTC) 和语音识别来提供多层元数据、重新连接选项、实时报告、更快的连接时间和额外的 IVR 定制等功能。
运营影响
数量效益
相关案例.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Intelligent Building Automation System and Energy Saving Solution
One of the most difficult problems facing the world is conserving energy in buildings. However, it is not easy to have a cost-effective solution to reduce energy usage in a building. One solution for saving energy is to implement an intelligent building automation system (BAS) which can be controlled according to its schedule. In Indonesia a large university with a five floor building and 22 classrooms wanted to save the amount of energy being used.
Case Study
Powering Smart Home Automation solutions with IoT for Energy conservation
Many industry leaders that offer Smart Energy Management products & solutions face challenges including:How to build a scalable platform that can automatically scale-up to on-board ‘n’ number of Smart home devicesData security, solution availability, and reliability are the other critical factors to deal withHow to create a robust common IoT platform that handles any kind of smart devicesHow to enable data management capabilities that would help in intelligent decision-making
Case Study
Commercial Building Automation Boosts Energy Efficiency
One of the challenges to building automation is the multitude of non-interoperable communications protocols that have evolved over the years. Buildings have several islands of automation. Bridging the islands of different automation without losing the considerable investment in each specialized control network is the main focus in this solution.
