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Manufacturer Assures Production Apps in Remote Factories With NETSCOUT nGeniusONE Service Assurance Visibility to Global Plants
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用功能
- 离散制造
- 质量保证
用例
- 自动化制造系统
- 预测性维护
服务
- 系统集成
- 测试与认证
挑战
该制造商的工厂车间性能管理服务 (PFS) 应用程序存在性能问题，该应用程序对于指定设备的功能选项、跟踪构建和装配过程、在生产结束时进行质量检查以及记录所需的维修至关重要。IT 人员可以在数据中心评估和排除此应用程序的问题。但是，一旦它进入运营商的 MPLS 网络，生产工厂中应用程序性能的可视性就会出现差距，这会使 IT 难以确保在整个通信周期内保持高质量交付。随着一些工厂中此应用程序的问题越来越多，IT 的首要任务是获得可视性，以便在生产计划受到进一步影响之前调查和解决问题。
关于客户
客户是一家总部位于美国的全球制造商，生产多个品牌的重型设备。该公司在十几个国家设有生产工厂，在工业过程中始终遵循高质量标准，以保持其世界一流制造商的声誉。及时性和生产率对于实现零部件制造厂和总装厂的配额目标和目的至关重要，以便向当地销售渠道和最终用户交付产品。过去几年来，数字化转型一直是这家制造商的一项战略举措，他们在数据中心投资了思科应用中心基础设施 (ACI) 技术的软件定义网络，以及 Google Meets 和 Google Docs 的基于云的协作服务。为了确保最终用户对新技术以及所有其他网络和应用服务的优质体验，IT 部门与其服务保障合作伙伴 NETSCOUT 建立了长期合作关系。
解决方案
该制造商的 IT 团队向 NETSCOUT 寻求帮助，以确定在其全球工厂获得可视性的最佳方法。在分析了工厂的网络和应用程序基础设施后，他们决定使用 nGenius 数据包流交换机窃听本地工厂数据中心的关键段，以将网络流量副本发送到他们的监控设备。他们的目标是来自 MPLS 提供商的段，也称为 WAN 网络边缘，因为这个位置可以让他们在流量传递给第三方时获得可视性和控制力。他们还将工厂数据中心的核心（也称为数据中心服务边缘）作为目标，以监控网络这一部分中高度集中的关键对话。使用集中在制造商总部的 nGeniusONE 解决方案分析了工厂 ISNG 设备的智能数据。IT 员工与 NETSCOUT 的高级服务支持工程师 (PSE) 一起配置了仪表板和工作流程，以解决工厂人员一直在努力解决的一些问题，特别是他们的 PFS 应用程序中的延迟和中断。
运营影响
数量效益
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