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MSG91 Enhances Customer Support with Percept AI Solution
技术
- 传感器 - 液位传感器
适用行业
- 汽车
- 矿业
用例
- 时间敏感网络
服务
- 系统集成
挑战
MSG91 是一家领先的企业消息解决方案提供商，在国际扩张过程中在管理客户支持方面面临着重大挑战。该公司被来自世界各地的用户的咨询淹没，他们缺乏提供 24/7 支持的能力。此外，这些询问中很大一部分都是重复性问题，这使得宝贵的人力偏离了扩展到所有通信方式的主要目标。这种情况不仅阻碍了他们的扩张计划，而且使他们无法有效地帮助每一位客户和网站访问者。
关于客户
MSG91 是企业消息解决方案的领先提供商。随着公司开始向国际扩张，他们面临着管理来自世界各地的用户不断增加的客户咨询的挑战。该公司的目标是扩展到所有通信模式，但解决重复的客户查询的需要正在将资源从该目标上转移出去。缺乏 24/7 支持能力也是一个重大问题，因为这使他们无法有效地帮助每个客户和网站访问者。
解决方案
为了保持高标准的客户支持，MSG91 寻求一种不需要大量工程资源的解决方案。 Percept AI解决方案的推出标志着该公司的一个重大转折点。人工智能系统轻松集成到网站的实时聊天中，只需点击几下即可连接对讲通道。一周之内，人工智能系统自动挖掘现有的帮助中心和支持数据来建立其知识水平。人工智能代理能够识别复杂的案例并将其自动上报给支持团队。它还具有自我进化的能力，不断从新数据中学习并在一两天内部署更改。这使得支持团队能够专注于关键或增值案例。
运营影响
数量效益
相关案例.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Underground Mining Safety
The goal was to produce a safety system to monitor and support underground mining operations; existing systems were either too simple (i.e. phone line) or overly complex and expensive, inhibiting deployment, and providing little-to-no support in event of an accident. Given the dangerous nature of the mining work environment and the strict regulations placed on the industry, the solution would have to comply with Mine Safety and Health Administration (MSHA) regulations. Yet the product needed to allow for simple deployment to truly be a groundbreaking solution - increasing miner safety and changing daily operations for the better.
Case Study
Monitoring of Pressure Pumps in Automotive Industry
A large German/American producer of auto parts uses high-pressure pumps to deburr machined parts as a part of its production and quality check process. They decided to monitor these pumps to make sure they work properly and that they can see any indications leading to a potential failure before it affects their process.
