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Mutua Madrileña: Enhancing Customer Experience with WhatsApp Virtual Assistant
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 汽车
- 金融与保险
适用功能
- 销售与市场营销
用例
- 基于使用的保险
挑战
Mutua Madrileña 在全国拥有数十万客户，由于用户群不断增长，并且需要让客服人员腾出时间来处理更复杂的查询，因此希望通过数字渠道（尤其是 WhatsApp）接触并支持客户。
关于客户
Mutua Madrileña 是西班牙最大的保险公司之一，为超过 200 万客户提供服务。他们提供人寿、汽车、健康和事故保险，以及养老金和投资基金。他们的使命是简化保险索赔，让您高枕无忧。
解决方案
Mutua Madrileña 在 Infobip 的帮助下将 WhatsApp Business 集成到其现有系统中。 WhatsApp 聊天机器人可以处理各种主题的多个对话工作流程，包括索赔、发票、事故、汽车索赔、忠诚计划和忠诚客户折扣。
运营影响
数量效益
相关案例.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Monitoring of Pressure Pumps in Automotive Industry
A large German/American producer of auto parts uses high-pressure pumps to deburr machined parts as a part of its production and quality check process. They decided to monitor these pumps to make sure they work properly and that they can see any indications leading to a potential failure before it affects their process.
