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MySherpa Success Story
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 质量保证
用例
- 远程资产管理
- 网络安全
- 预测性维护
服务
- 系统集成
- 云规划/设计/实施服务
- 网络安全服务
挑战
MySherpa aimed to build deeper customer relationships by shifting focus from reactive support and break-fix to strategic initiatives and guidance. The company wanted to leverage a partner with deep technical knowledge to handle proactive maintenance and quick fixes, allowing MySherpa to focus on providing strategic guidance. Additionally, MySherpa needed to ensure data integrity for its customers, which required rock-solid backups and efficient monitoring and fixing of backup issues.
关于客户
MySherpa is a U.S.-based managed service provider (MSP) that positions itself as a guide for its customers' technology needs. Founded with the vision of providing more than just break-fix IT services, MySherpa aims to lead its customers through their technology challenges, much like a sherpa guides climbers up a mountain. The company focuses on high-touch, personalized service and strong customer relationships. With a client base of around 60 customers, MySherpa leverages its partnership with Continuum to offer a wide range of value-added services, including server virtualization, Microsoft Exchange, and Office365 migrations.
解决方案
MySherpa partnered with Continuum to leverage its extensive technical knowledge and direct access to customer infrastructure for proactive maintenance and quick fixes. This partnership allowed MySherpa to shift its focus from reactive support to strategic guidance. Continuum's services, such as Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist, enabled MySherpa to offer high-quality services and project work to its customers. The partnership also provided MySherpa with access to a broad range of tools and services at a fraction of the cost, thanks to Continuum's collective buying power. Additionally, Continuum's Navigate conferences and the Dedicated Tech service helped MySherpa stay updated on technology trends and improve its service delivery.
运营影响
数量效益
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