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Neste's Transformation: Halving Invoicing Lead Time with Celonis EMS
技术
- 传感器 - 流量计
- 传感器 - 液体检测传感器
适用行业
- 石油和天然气
- 公用事业
用例
- 时间敏感网络
- 资产跟踪
挑战
Neste 是全球最大的可再生柴油和可持续航空燃料生产商,其订单到现金流程中的发票交付周期缓慢,面临着重大挑战。 Neste 经营规模庞大,拥有多个销售部门、复杂的物流链和广泛的解决方案,因此很难发现其运营中的低效率问题。缺乏对业务流程的端到端可见性和实时监控是一个主要问题。缓慢的发票交付时间不仅影响了他们的现金流,还影响了客户体验,因为客户抱怨延误。我们面临的挑战是找到一种解决方案,能够提供端到端业务流程的实时可见性,并帮助识别对 Neste 的发票交付周期产生负面影响的关键因素。
关于客户
Neste是全球最大的可再生柴油和可持续航空燃料生产商,帮助企业创造更光明、更智能的未来。该公司规模庞大,拥有多个销售部门、复杂的物流链和广泛的解决方案。 Neste 致力于可持续发展,并将技术作为积极转型的关键驱动力。该公司旨在通过引入智能业务流程来支持客户实现可持续发展目标。 Neste 面临的首要问题之一是订单到现金流程中的发票交付周期缓慢,这影响了他们的现金流和客户体验。
解决方案
Neste 求助于 Celonis EMS,特别是其可视化和日常管理功能,来解决他们的发票交付时间问题。第一步是确定流程瓶颈。使用 Celonis,Neste 获得了所需的可见性,以确定对其发票提前期产生负面影响的关键因素。第二步是确定并支持正确的 KPI。 Neste 使用 Celonis 平台创建绩效仪表板,帮助他们可视化订单到现金流程并实时衡量绩效。他们确定了关键的 KPI,包括票务交付周期、发票交付周期和客户取消发票。这些 KPI 用于设定半年度目标,并在参与订单到现金流程的每个团队之间共享。第三步是使用日常管理功能让每个团队都步入正轨。 Neste 使用 Celonis EMS 的日常管理功能来组织每周两次的会议,并使每个团队都步入正轨。该平台的票务和发票到期清单用于在每次会议之前准备任务,使团队能够审查任何待处理的任务,查看所需的操作,并与相关利益相关者沟通以使流程回到正轨。
运营影响
数量效益
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