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Infobip > 实例探究 > 优化成本并简化入职流程:Nickel 和 Infobip 的案例研究
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Nickel: Streamlining Client Onboarding and Optimizing Costs with Infobip

技术
  • 网络安全和隐私 - 身份认证管理
  • 网络与连接 - NFC
适用行业
  • 金融与保险
  • 电信
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 语音识别
  • 语音生物识别
挑战
Nickel 希望优化成本、简化入职流程并与客户进行高效沟通。
关于客户
Nickel 是一家虚拟银行公司,于 2014 年在法国成立,通过烟草店等非传统渠道提供银行账户和支付卡访问服务。
解决方案
Nickel 实施了 Infobip 的全球双因素 SMS 身份验证 (2FA) 和带语音故障转移的 SMS 通信。
运营影响
  • With the implementation of Infobip's solutions, Nickel was able to optimize costs and simplify the onboarding process. The use of two-factor SMS Authentication and SMS communications with voice failover not only made the onboarding process faster and simpler for customers but also added an additional security layer for authorizing larger transactions. The one-time PIN delivered to clients via SMS allowed Nickel to verify users using just their mobile phones, without compromising the user experience. The automatic voice failover ensured successful and timely delivery. Nickel was very impressed with the human approach Infobip took and how well they were taken care of by their account team. With a distribution network consisting of more than 4,000 locations, Nickel plans to double its client base by 2020, and is now exploring other Infobip product offerings that could help them to further boost the company’s onboarding process.
数量效益
  • Nickel crossed the 1-million-customer mark in 2018
  • 30-35,000 new accounts are being opened monthly
  • Nickel was able to save on IT operating costs year-on-year

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