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Aivo > 实例探究 > 利用 AI 实现客户服务自动化:Nimbi 的成功故事
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Nimbi's Multilingual AI Revolutionizes Customer Service in Supply Chain Industry

技术
  • 分析与建模 - 机器学习
  • 基础设施即服务 (IaaS) - 虚拟私有云
适用行业
  • 消费品
适用功能
  • 产品研发
  • 销售与市场营销
用例
  • 对话机器人
  • 现场人员安全管理
服务
  • 测试与认证
  • 培训
挑战
Nimbi 需要实现客户服务流程自动化,以适应新消费者的需求。他们还需要一种能够处理大量查询并理解多种语言的技术。
关于客户
Nimbi 是来自巴西的供应链技术平台,业务遍及 50 多个国家,为 200 多家客户提供服务。他们为销售行业提供技术解决方案,使他们在友好的环境中提高效率。
解决方案
Nimbi 将 Aivo 的对话式人工智能用作虚拟助手,以补充人类代理的工作。虚拟助理接受过培训,能够流利地理解和交谈葡萄牙语、英语和西班牙语,以及表情符号、缩写、地区术语和拼写错误等自然语言。
运营影响
  • The implementation of the AI bot significantly improved Nimbi's customer service. The bot, working in tandem with human agents, was able to automate a large portion of the customer service process, reducing the volume of calls and service tickets by 55%. The bot is capable of answering 90% of the inquiries it receives, with an average service time of 48 seconds. This has resulted in a more efficient and streamlined customer service process, with the same strategy and technology being applied across all regions. Nimbi is now planning to integrate the chatbot with their apps and customer service platform, further enhancing the customer experience.

数量效益
  • Reduced call volume and service tickets by 55%

  • The chatbot answers 90% of the inquiries it receives

  • Average service time of the chatbot is 48 seconds

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