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IBM > 实例探究 > 简化运营并推动增长:朝日饮料案例研究
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Operational Outsourcing: A Catalyst for Asahi Beverages' Business Growth

技术
  • 应用基础设施与中间件 - 事件驱动型应用
  • 功能应用 - 计算机化维护管理系统 (CMMS)
适用行业
  • 消费品
  • 食品与饮料
适用功能
  • 维护
  • 采购
用例
  • 库存管理
  • 租赁金融自动化
服务
  • 数据科学服务
  • 系统集成
挑战
朝日饮料在收购多个饮料业务后需要简化和优化运营。
关于客户
朝日饮料是一家在澳大利亚和新西兰开展业务的饮料公司,在这两个国家均设有生产设施和销售团队。
解决方案
Asahi Beverages 将其关键业务应用程序的支持和维护外包给 IBM,使他们能够专注于业务开发和卓越的客户服务。
运营影响
  • The outsourcing of support and maintenance of business-critical applications to IBM has brought significant operational benefits to Asahi Beverages. The company has been able to sharpen its focus on business development and customer service excellence. The new ways of working provide for regular governance meetings, problem management reviews, root cause analysis reviews, and much more, all within the framework of reducing total costs. The portal greatly reduces back-office paperwork, making it significantly easier for customers to buy from and stay loyal to Asahi Beverages. By eliminating paperwork and integrating customer data with the core SAP solutions, the company gains greater insight into customer behavior, preferences, and value. The partnership with IBM has also ensured continuous coverage for critical applications, maintenance, database, and much more, at a lower cost than insourcing.
数量效益
  • 24/7 application management support ensures that business-critical SAP solutions run smoothly at all times
  • Reduces operational costs through shared services
  • Enables expansion into new markets

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