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Infobip > 实例探究 > Ninja Van:通过短信优化最后一英里的交付沟通和体验
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Optimizing Last-Mile Delivery Communication with SMS: A Case Study on Ninja Van

技术
  • 分析与建模 - 实时分析
  • 网络与连接 - 5G
适用行业
  • 运输
适用功能
  • 物流运输
  • 质量保证
用例
  • 对话机器人
  • 最后一英里交付
挑战
每天在东南亚传递一百万条具有成本效益且可靠的消息
关于客户
Ninja Van 是一家科技型快递公司,为东南亚各地的企业提供无忧的送货服务。它们覆盖该地区六个国家,受到超过 600,000 家公司和品牌的信赖。
解决方案
通过短信以经济高效且可靠的方式增强最后一英里的交付
运营影响
  • The implementation of Infobip's SMS solution led to increased customer and recipient satisfaction for Ninja Van due to high-quality service, reliability, security, and price transparency. The company was able to quickly resolve problems and maintain high delivery rates. From sending a simple OTP to unlock parcels from their digital locker, to driver information, and rescheduling notifications, Ninja Van successfully kept their parcel recipients informed. Retailers or shippers were also kept updated with links to download delivery reports, driver notifications, and parcel delivery notifications. This helped Ninja Van accomplish its mission to provide real-time communication and build trust with customers and stakeholders. Following the successful implementation of SMS, Ninja Van is now exploring two-way communication solutions such as live chat and chatbots with Infobip.
数量效益
  • 7% decrease in monthly cost
  • 1-2 messages per delivery
  • 1 million parcels delivered daily

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