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PROMOTE: PROcess Mining for OperaTional Excellence at Lufthansa CityLine
技术
- 分析与建模 - 过程分析
适用行业
- 运输
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
挑战
Lufthansa CityLine aimed to enhance customer satisfaction by improving flight punctuality and increasing available boarding time. The challenge was to integrate a continuous improvement process that could digitize lean methodologies and provide an agile way of working. The goal was to automate the comparison between reference and real processes to identify inefficiencies and areas for improvement. Additionally, the company wanted to implement a walkboarding process where passengers could walk to the aircraft at ground level, reducing the walking distance and starting from two positions.
关于客户
Lufthansa CityLine GmbH is a German airline and a subsidiary of Lufthansa. It operates domestic and European flights, primarily feeding Lufthansa's hubs at Frankfurt and Munich airports. The company is known for its commitment to operational excellence and customer satisfaction. With a large fleet and numerous daily flights, Lufthansa CityLine faces the constant challenge of maintaining high levels of punctuality and efficiency. The airline employs a significant number of staff and utilizes advanced technologies to streamline its operations. The introduction of the PROMOTE initiative is part of its broader strategy to leverage digital tools for continuous improvement.
解决方案
The solution involved the implementation of the PROMOTE initiative, which stands for PROcess Mining for OperaTional Excellence. This initiative integrated a continuous improvement process, often referred to as 'digitized lean,' to enhance operational efficiency. The approach was agile, involving stand-up meetings to align and prioritize potential improvements and sprints with a duration of two weeks to implement changes. The process mining technology was used to automate the comparison between reference and real processes, allowing for the identification of inefficiencies and areas for improvement. Additionally, the walkboarding process was introduced, enabling passengers to walk to the aircraft at ground level from two starting positions, thereby reducing the walking distance and improving boarding efficiency.
运营影响
数量效益
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