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QuoteWizard's Rapid Transition to Twilio Voice: A Case of Enhanced Efficiency and Cost Savings
适用行业
- 金融与保险
- 电信
用例
- 语音识别
- 基于使用的保险
服务
- 系统集成
挑战
QuoteWizard 是一家将消费者与保险代理人联系起来的公司,当其电话提供商经历了持续数天的中断时,该公司面临着重大挑战。这次中断导致他们的交互式语音应答 (IVR) 和潜在客户开发基础设施离线,严重影响了他们的运营。电话基础设施的可靠性对于他们的收入来源至关重要,因为买家和代理商之间的每一次成功联系都会为他们带来报酬。这次中断不仅中断了他们的服务,还让团队处于不确定和压力的状态。甚至在 24 小时后,停电问题仍未得到解决,导致 QuoteWizard 的电话服务仍处于瘫痪状态,情况进一步恶化。
关于客户
QuoteWizard 是一家专门为消费者与保险代理人建立联系的公司。该公司允许消费者快速高效地购买保险。访客描述他们需要的保单,几秒钟之内,他们所在地区的几家值得信赖的保险代理人就会提供有竞争力的报价。然后,消费者选择最佳保单并实时通过电话连接到代理以完成购买。当 QuoteWizard 成功将买家与代理商联系起来时,他们就会获得潜在客户的报酬。该公司成立于 2006 年,总部位于华盛顿州西雅图。
解决方案
为了应对长时间的中断,QuoteWizard 团队决定使用 Twilio 的语音 API 和集成 IVR 功能进行重新部署。在短短的四个小时内,他们就能够构建、测试和部署现有提供商的工作替代品。这种快速转变是在现有服务提供商的中断仍在持续的情况下进行的。该团队使用 ColdFusion 来利用 Twilio API,并将其集成到他们的 Web 界面中,为业务流程提供基于电话的增强功能。新实施的 Twilio 解决方案取代了旧流程并一直沿用至今。该解决方案不仅大大减少了停机时间,而且还可以随着数量的增加而平稳扩展。
运营影响
数量效益
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