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Resolving Industrial IoT Manufacturing Delays With NETSCOUT
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 制造执行系统 (MES)
- 功能应用 - 远程监控系统
适用功能
- 离散制造
- 维护
用例
- 自动化制造系统
- 预测性维护
服务
- 系统集成
- 测试与认证
挑战
该公司部署了供应商的生产力和过程控制解决方案，该解决方案提供人机界面 (HMI) 技术，将工厂车间操作员连接到生产级制造系统。此外，该供应商技术还为制造运营提供监控和数据采集 (SCADA) 支持。在支持该解决方案时，制造商在工厂车间使用了数百个可编程逻辑控制器 (PLC) 来支持其工厂自动化工作。然而，影响供应商生产力和过程控制解决方案的一个性能问题很难解决。在响应相关工厂车间操作员的支持请求时，IT 操作员发现生产力和过程控制技术中的性能延迟是造成制造延迟的原因，但尽管他们尽了最大努力，他们仍无法确定根本原因。
关于客户
这家全球制造商通过拓展电子商务渠道来补充传统实体零售商的分销渠道，从而应对了疫情带来的业务挑战。他们之前对工厂机器人的投资帮助公司在远程劳动力转型期间维持了制造业务。在此期间，该公司还通过从外包模式过渡到内部承包模式来改善数据中心运营，信息技术 (IT) 运营使用 NETSCOUT 解决方案来增强服务可见性和实时性能分析。
解决方案
通过使用 nGeniusONE Service Assurance 实时性能监控和部署的 InfiniStreamNG (ISNG) 设备和 vSTREAM 虚拟设备生成的智能数据，制造商的 IT 团队再次能够从 NETSCOUT 投资中获得额外回报，以确定 PLC 环境中的延迟是导致先前归因于生产力和过程控制解决方案的问题的原因。通过采用 nGeniusONE 性能分析（使用 ISNG 和 vSTREAM 从穿越该制造工厂运营的网络数据包流量中生成的智能数据），NETSCOUT 与制造车间技术人员和工厂的工厂架构师合作，向他们展示了大量 PLC 重传是导致此问题的根本原因。
运营影响
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