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Vonage > 实例探究 > 债务克星通过 Vonage 提高收入和效率
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Revamping Debt Busters' Operations with Vonage and Salesforce Integration

技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 消费品
  • 电信
用例
  • 库存管理
  • 时间敏感网络
服务
  • 系统集成
  • 培训
挑战
Debt Busters 是一家澳大利亚财务管理公司,需要更换其原有的 CRM 和电话系统。电话打错了人,而且有一个基本的呼入系统。
关于客户
Debt Busters 是澳大利亚的破产从业者。他们为客户提供财务管理和债务减免解决方案。
解决方案
Debt Busters 实施了 Vonage Contact Center for Salesforce,以改进其 CRM 和电话系统。
运营影响
  • The implementation of Vonage Contact Center for Salesforce transformed Debt Busters' operations, driving sales and productivity. The solution's dynamic call routing feature improved customer satisfaction as clients were able to reach the right person at the right time. The company was able to provide a more personalized and efficient service, enhancing the value they offered to their clients. Additionally, the reporting suite provided by Vonage allowed managers to assess calls per month, average length of calls, and abandonment rates, enabling them to provide coaching and support to their advisors. The solution not only streamlined Debt Busters' operations but also facilitated unprecedented growth.
数量效益
  • Customer numbers increased by 83% in less than a year after implementing Vonage Contact Center for Salesforce.
  • Response rates from referrals increased by 500% due to the local call identification feature for outbound calls.
  • Three minutes were saved on average wrap time due to the integration with Salesforce, reducing wait times for the next caller.

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