Revenue.io's IoT Solution Boosts Performance for Jan Dils Attorneys at Law

技术

平台即服务 (PaaS) - 应用开发平台

适用行业

教育
电信

适用功能

质量保证

用例

质量预测分析
时间敏感网络

服务

测试与认证
培训

挑战

Jan Dils Attorneys at Law 是一家专门处理人身伤害和残疾案件的律师事务所，需要更好的联络中心解决方案来替换其现有的电话系统。他们想要一个与 Salesforce 无缝集成的解决方案，帮助确定呼出呼叫的优先顺序和准备，以及自动进行呼叫审核的质量保证。

关于客户

Jan Dils Attorneys at Law 是一家位于西弗吉尼亚州的律师事务所，为美国各地的人身伤害和残疾案件提供服务。他们还专门为退伍军人和社会保障客户提供服务。

解决方案

Jan Dils Attorneys at Law 实施了 Revenue.io 平台，该平台提供了几个关键功能来应对他们的挑战。 RingDNA 全球通信中心自动记录 Salesforce 中的所有呼叫数据，而 Guided Selling 使用这些数据为案例经理提供日常活动和客户数据的优先视图。对话人工智能通过提醒经理对话中需要指导的特定领域来自动保证质量。热门线索功能确保立即跟进入站线索。

运营影响

The implementation of Revenue.io has brought about significant operational improvements for Jan Dils Attorneys at Law. The platform's seamless integration with Salesforce and its ability to store all data in a single location has simplified the work process for the firm's agents and case managers. The Guided Selling feature has reduced the time required for case managers to prepare for calls, while Conversation AI has automated the quality assurance process, making it more efficient and less tedious for managers. The firm has also been able to ensure immediate follow-up on leads from inbound forms using the Hot Leads feature. Overall, the firm's COO, Eric Hillyard, has expressed immense satisfaction with the ROI of Revenue.io.

数量效益

All three lines of business exceeded quota with the help of the Revenue.io platform
20% increase in lead conversions since implementing the Revenue.io platform
Significant time savings for managers each week by surfacing coaching opportunities through Conversation AI