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Revolutionizing Delivery Operations: A Case Study on Kerrigans Master Butchers
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 时间敏感网络
服务
- 系统集成
挑战
Kerrigans 是一家家族经营的肉店,自 2015 年以来一直在全国范围内配送订单。他们的网站托管在流行的电子商务平台 Shopify 上,他们正在寻找一种集成解决方案来简化其配送路线规划,作为其现有订单管理流程的一部分。最初,他们将送货业务外包,但这导致了一些问题,例如送货延迟、货物损坏以及送货给错误的客户。为了解决这些问题,Kerrigans 决定使用自己的货车为都柏林大区提供服务。然而,他们使用谷歌地图进行路线规划,这需要他们手动输入每条路线上的每个站点。这不仅耗时,而且从长远来看也是不可持续的。此外,谷歌地图不接受 Eircodes,这使得送货更加不准确。 Kerrigans 需要一种解决方案,该解决方案可以减少管理时间、改善客户的送货体验、从逻辑上划分大型送货服务区域,并将其 Shopify 在线商店连接到送货操作,而无需手动更新。
关于客户
Kerrigans 是一家家族经营的肉店企业,由 Brendan Kerrigan 于 1973 年在都柏林北部创立。该公司现在由他的孩子们经营,并于 2007 年进行了大规模改革,成为“Kerrigan's Craft Butchers”。他们保留了传统肉店的基本传统,同时推出了易于烹饪的即食食品和数十种健康选择。 2015年,他们开始向全国配送订单,以满足人们对健康、高品质、富含蛋白质的产品的需求。他们的网站托管在流行的电子商务平台 Shopify 上。 Kerrigans 正在寻找一种集成解决方案来简化其交付路线规划,作为其现有订单管理流程的一部分。
解决方案
Kerrigans 在 SmartRoutes 中找到了解决方案,这是一家提供无缝交付管理解决方案的当地公司。通过将 Shopify 商店连接到 SmartRoutes,商店下的订单会根据送货标准和区域自动分配给司机。路线是自动创建的,考虑了司机的工作时间、车辆尺寸和送货紧急程度等因素。路线计划会自动填充到送货司机应用程序中,无需手动通信。 SmartRoutes 还提供分区功能,允许 Kerrigans 为各个司机分配送货区域。这确保了司机不必离家太远,并且可以随着时间的推移了解特定的地理位置和客户群。与 Shopify 的集成意味着 Kerrigans 无需手动上传客户订单的电子表格。相反,他们只需单击一下即可为收到的订单创建路线。一旦司机在 SmartRoutes 应用程序中将订单标记为已完成,双向集成还允许在 Shopify 中自动履行订单。此外,SmartRoutes 还提供了在客户订单送达时向客户发送短信的选项,其中包括实时跟踪链接和送货司机的电话号码。
运营影响
数量效益
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