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Safeway's Rapid Expansion of Grocery Delivery Business with Fountain's Software
技术
- 传感器 - 触觉传感器
适用行业
- 电子商务
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 人员跟踪与监控
挑战
Safeway 是美国第二大杂货连锁店,在扩大杂货配送业务方面面临着重大挑战。随着客户对网上杂货订购和即时送货的期望不断提高,Safeway 面临着与 Whole Foods、Costco 和 Instacart 等竞争对手竞争的压力。该公司的目标是到 2018 年底将送货服务从 2015 年的 8 个州扩大到 18 个州。为了实现这一目标,Safeway 需要雇用大量小时工,具体来说是每周约 20 名司机。然而,招聘过程因传统零售商和 Uber、Lyft 和 Doordash 等快速扩张的按需公司对小时工的激烈竞争而受到阻碍。 Safeway 现有的招聘流程涉及使用共享电子邮件收件箱进行现场询问,效率低下,并且经常导致丢失关键的申请人信息。
关于客户
Safeway 是美国第二大杂货连锁店,拥有 2,200 多家商店和近 200,000 名员工。该公司拥有一个不断发展的电子商务部门,提供杂货配送服务。然而,由于需要在短时间内雇用大量小时工,特别是送货司机,这项服务的扩张受到阻碍。 Safeway 的目标是到 2018 年底将其送货服务从 2015 年的 8 个州扩大到 18 个州。为了实现这一目标,该公司需要每周雇用约 20 名司机,而由于其他零售商对小时工的激烈竞争,这项任务变得很困难和按需公司。
解决方案
Safeway 求助于 Fountain 的软件来简化招聘流程并实现其雄心勃勃的扩张目标。Fountain 的软件用一个快速的 4 个问题兴趣表取代了 Safeway 的共享电子邮件收件箱系统,该表格可在移动设备上响应。回复直接发送到 Fountain 申请人跟踪系统,使 Safeway 招聘人员能够通过电子邮件、短信和电话与申请人快速沟通。这确保了每位申请人都能在当天或第二天接到招聘人员的初次电话。该软件还消除了申请人数据缺失的问题。借助 Fountain 的软件,Safeway 能够更快、更便宜地雇用小时工,从而克服了其电子商务业务发展的最大障碍之一。
运营影响
数量效益
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