SAFIO Solutions Enhances Customer Experience with Celigo Integration Solutions

技术

应用基础设施与中间件 - 数据交换与集成
应用基础设施与中间件 - 中间件、SDK 和库

适用行业

化学品
电子商务

适用功能

销售与市场营销
仓库和库存管理

用例

需求计划与预测
库存管理

服务

系统集成

挑战

SAFIO Solutions 是一家电子商务和供应链 SaaS 供应商，在将来自不同来源的多个数据渠道集成到其解决方案中时面临着重大挑战。这些数据可能来自客户的 ERP、Excel 文件、QuickBooks、Shopify、亚马逊等电子商务市场。集成过程对于 SAFIO Solutions 及其客户来说至关重要，但选项有限、耗时，有时还需要手动过程。该公司最初与一家未能满足其需求的集成提供商合作。他们需要一个能够改善客户体验、具有成本竞争力、缩短创收时间并有助于扩展 SAFIO 解决方案业务的替代品。由于客户使用各种应用程序、渠道和 ERP 系统进行运营，而每个系统都有不同的集成要求，因此这一挑战变得更加复杂。

关于客户

SAFIO Solutions 是一家电子商务和供应链 SaaS 供应商，总部位于威斯康星州布鲁克菲尔德。该公司提供基于云的预测软件解决方案来优化库存。该软件是由创始人 Audrey Walby 于近二十年前创建的，她看到需要一种准确、高效、全面的工具来使预测过程更加有效。该软件连接所有数据渠道，并将客户的重要销售和库存信息集成到一个平台中，以便为库存优化和整体公司绩效提高提供战略决策。

解决方案

SAFIO Solutions 在 Celigo（一个多功能集成平台）中找到了他们的解决方案。该公司的首席技术官 David Zey 在选择解决方案时考虑了几个关键要素：良好的集成、支持、成本效益以及解决未来问题的能力。 Celigo 满足了所有这些要求，提供了基于实际集成点的定价模型，而不是基于客户的使用情况或带宽。该模型是一个主要吸引力，因为它意味着对流量没有限制。一旦 SAFIO 解决方案团队学会了如何使用 Celigo，他们就能够加快实施速度，用更少的资源同时运行多个项目。该解决方案的灵活性使他们能够更轻松地思考不同的方法来解决客户的需求。 Celigo 还保留了发生故障时的原始数据，以便进行重新处理和更清晰的操作工作流程。

运营影响

The implementation of Celigo's integration solution has brought significant operational benefits to SAFIO Solutions. The company has gained confidence in the sales cycle, knowing that they can win more deals and decrease the time to revenue. The ability to get their product set up and running quickly has led to happier customers, despite using fewer resources. SAFIO Solutions has also been able to reallocate headcount previously working on integrations and manual processes into other more strategic and meaningful activities. Many processes that were previously manual are now fully automated. The proactive approach to fixing their integration challenges has allowed SAFIO Solutions to do a little forecasting of their own. With the improvements enabled by Celigo, they can now easily figure out the cost from the path they were headed, making the company more flexible and responsive to their customers.

数量效益

SAFIO Solutions was able to switch some customers to the new solution in about a week.
The company has seen a double or triple-time improvement in their ability to implement the integration.
The solution has led to a decrease in time to revenue.