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Twilio > 实例探究 > Salesmsg:通过可靠的双向短信为企业提供支持
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Salesmsg: Enhancing Business Communication with Twilio-Powered SMS Solution

技术
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 建筑物
  • 水泥
适用功能
  • 销售与市场营销
用例
  • 楼宇自动化与控制
  • 语音识别
挑战
收件箱爆满,电话无法有效联系客户和潜在客户。 Salesmsg 需要可靠且适应性强的通信服务来支持他们的发展愿望。
关于客户
Salesmsg 为北美科技行业的小型企业提供服务。他们拥有 2,500 名客户,每月支持 200 万条消息。
解决方案
Salesmsg 使用 Twilio 的 SMS 解决方案构建了一个强大的平台,支持通过短信进行双向通信。该平台与企业现有的 CRM 软件集成,集中客户交互数据,并为销售、营销和客户支持团队提供无缝体验。
运营影响
  • The integration of Salesmsg with Twilio has resulted in a robust, reliable set of features that not only support changing customer needs but fit seamlessly within existing workflows. The platform's stability serves as a 'moat around their business,' providing reliability to their customers. The built-in functionality of the Salesmsg dashboard has made it easy for businesses to set up and execute bulk texting actions and focus on individual customers. The platform's messaging capabilities include full support for rich data, like images, GIFs, and URLs, unlocking greater opportunities for text personalization. The use of Twilio’s Trust Hub has simplified the registration process, allowing Salesmsg to give its customers access to a verified, trusted ecosystem at scale. This has resulted in improved message deliverability and higher engagement from end users.
数量效益
  • Supports 2 million messages a month
  • Has sent a total of 46 million lifetime messages
  • Serves 2500 customers

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