下载PDF
Sappi: Enhancing Supply Chain Efficiency and Customer Satisfaction with IoT
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 造纸
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 最后一英里交付
- 供应链可见性(SCV)
挑战
Sappi Europe 是 Sappi Limited 的子公司,是全球领先的纸浆、纸张、包装和可持续木纤维产品和解决方案供应商。尽管在市场上占据主导地位,但该公司在优化供应链和改善客户服务方面面临着重大挑战。市场供应的增加导致产能过剩,需要降低成本并更加关注客户。 Sappi 还面临着越来越大的数字化运营压力,其供应链是重点关注的领域。一个重大挑战是,50% 的客户服务查询与发货状态相关,需要大量时间和管理工作。
关于客户
Sappi Europe 是 Sappi Limited 的一个部门,Sappi Limited 是一家总部位于南非的全球领先的纸浆、纸张、包装和可持续木纤维产品和解决方案供应商。该公司拥有 10 家工厂,每年生产 370 万吨纸张和 112 万吨纸浆,员工超过 5,600 人。尽管在市场中占据主导地位,但 Sappi 仍面临着市场供应增加带来的挑战,这促使需要降低成本和更加关注客户。
解决方案
Sappi 与 Shippeo 合作提供了一个与 300 多家货运代理商和分包承运商连接的单一平台,使所有供应链合作者能够共享相同的实时单一货运视图。该平台还为 Sappi 提供了更轻松地加入承运商的灵活性,并收集有关承运商绩效的实时见解。该解决方案已在多个国家/地区部署,并计划添加更多国家/地区。该平台还通过共享更多交付信息、减少客户服务中心收到的联系数量来帮助满足不断变化的 B2B 客户期望。通过主动共享有关发货状态和预计交货时间的自动通知,查询数量大幅减少。这依赖于高度准确和可靠的 ETA 预测,Sappi 发现 Shippeo 的 ETA 计算是最完善的,考虑到了 200 多个数据参数。
运营影响
数量效益
相关案例.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”