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Saybrook Point Inn, Marina & Spa Selects Agilysys Solutions to Enhance Guest Services
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 产品生命周期管理系统 (PLM)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
- 销售与市场营销
用例
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
The Saybrook Point Inn, Marina & Spa faced the challenge of maintaining high-quality guest services while managing a variety of amenities and facilities. The property needed a solution that could streamline operations, improve efficiency, and enhance the overall guest experience. The management team sought to integrate technology that would allow for seamless service delivery across different areas, including the Marina Bar, poolside, and dining areas. Additionally, they required a system that could handle front office operations, guest history, housekeeping, and reservations management without causing disruptions or requiring intrusive communication methods.
关于客户
The Saybrook Point Inn, Marina & Spa is a luxury coastal property located in Old Saybrook, Connecticut, where the Connecticut River meets Long Island Sound. The property offers a blend of historic charm and modern amenities, including a spa, health club, indoor and outdoor pools, an onsite marina, and various dining options. The inn features 81 rooms and suites, 14 guest houses, and 7 vacation villas, including a unique Lighthouse Suite. The management team at Saybrook Point is committed to providing exceptional guest experiences and values efficient service delivery across all its facilities.
解决方案
To address these challenges, Saybrook Point Inn implemented several Agilysys solutions. The InfoGenesis® POS system was chosen for its easy-to-use terminal and tablet touchscreen applications, along with its industry-leading offline capabilities. This system was deployed at the Marina Bar and poolside to ensure fast and secure payment processing through the rGuest® Pay gateway. The rGuest® Seat table management system was also implemented to allow servers to manage reservations and table statuses efficiently using mobile tablets. For front office operations, guest history, housekeeping, and reservations management, the property adopted the Visual One® PMS combined with b4checkin. This comprehensive property management system enabled the staff to focus on meeting guest needs and providing exceptional service without the need for intrusive radio communication.
运营影响
数量效益
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