Seamless Integration of Business Units at ConnectWise with Nintex Promapp

技术

应用基础设施与中间件 - 中间件、SDK 和库
网络与连接 - 5G

适用行业

设备与机械
电信

用例

库存管理
人员跟踪与监控

服务

系统集成
培训

挑战

ConnectWise 是一家屡获殊荣的软件套件提供商，当他们决定整合四个独立的业务部门（ConnectWise Automate、ConnectWise Sell、ConnectWise Control 和 ConnectWise Manage）时，他们面临着重大挑战。这些单位一直独立运作，每个单位都有自己的一套流程和工具。集成导致系统混乱，存在重复、过时的文档和流程变化，从而减慢了运营速度。面临的挑战是简化这些流程并确保所有部门之间的有效沟通。该公司还需要一个能够与现有 SharePoint 系统集成并易于其以年轻员工为主的员工使用和理解的解决方案。

关于客户

ConnectWise 是一家总部位于澳大利亚的技术解决方案提供商，涉足 IT 和电信行业。该公司通过其屡获殊荣的软件套件和其他程序，帮助技术解决方案提供商更快地实现其目标。 ConnectWise 最近将其四个独立的业务部门（ConnectWise Automate、ConnectWise Sell、ConnectWise Control 和 ConnectWise Manage）整合到一个整体中。该公司的员工队伍以年轻人为主，其中有许多千禧一代和 30 岁以下的同事。

解决方案

ConnectWise 在 Nintex Promapp 的流程管理软件中找到了应对挑战的解决方案。该软件的简单性及其与 SharePoint 集成的能力是其选择的关键因素。 Nintex Promapp 帮助 ConnectWise 简化流程、减少重复并有效管理流程变化。该软件的可视化工作流程和流程对于公司的年轻员工特别有利。 Nintex Promapp 的流程变体管理插件使 ConnectWise 能够将四个业务部门的类似流程整合到一个流程图中，从而将其流程库大小减少了约 75%。该软件还通过其反馈工具改善了团队内部的沟通，使团队成员能够提出改进建议并评估其有效性。

运营影响

The implementation of Nintex Promapp has led to significant operational improvements at ConnectWise. The software has not only streamlined processes and reduced clutter but also improved communication within the team. The feedback tool has been particularly effective, enabling team members to suggest improvements and assess their effectiveness over a set period of time. The software's agility has also been beneficial in ConnectWise's fast-paced environment, allowing for quick modifications to processes. The simplicity and effectiveness of Nintex Promapp have won over the ConnectWise team, with positive feedback from different teams on the ease of managing workflows. The company is now well on its way to becoming a seamless, successful business.

数量效益

Reduced process library size by 75% due to streamlined processes
Captured close to 1,500 key processes with many more left to document
Over 100 staff members are logging in and writing processes with Nintex Promapp each week