Securing the Future of Telecommunications

技术

平台即服务 (PaaS) - 连接平台

适用行业

电信

适用功能

商业运营
销售与市场营销

用例

过程控制与优化
公共交通管理
实时定位系统 (RTLS)

服务

云规划/设计/实施服务
数据科学服务
系统集成

挑战

The telecommunications company, despite its success and growth, faced several challenges. The rapid growth at home and abroad resulted in a patchwork of loosely connected subsidiaries and thousands of internal and external processes to manage. Some processes were partially automated, while others relied on manual, sometimes paper-based steps. Technology costs were rising, and redundant technology and applications were impacting operating expenditures. The company lacked visibility into use or users, making it impossible to rationalize applications, standardize technologies, or calculate change impacts. A unified, digital approach to business process management was needed, capable of modeling all business processes and interactions between Customer Relationship Management and Billing.

关于客户

The customer is a leading Middle Eastern telecommunications company that offers fixed, mobile, data products, and business-sector services over one of the region’s most advanced telecommunications networks. The company has a presence in 12 countries of the Middle East, Southeast Asia, and North Africa through various investments and shareholding companies. It has 20,000 employees who serve more than 150 million subscribers and generated more than $13 billion in 2017. The company measures success by how digitalization benefits its customers and its technology connects the world. For more than 20 years, the company has been part of a revolution in human communication.

解决方案

The company called on long-time partner Software AG and its Global Consulting Services to help with its digital transformation. The company implemented Software AG's Digital Business Platform, which includes ARIS for process transformation and management, webMethods for process automation, low-code app development, hybrid integration, and master data management, and Alfabet for portfolio management and enterprise architecture. With webMethods, execution has been added to planning and with the expanded DBP footprint in place, the telecommunications company is delivering more efficient customer-centric processes within a unified environment. ARIS has given it complete process visibility by referencing application capabilities, landscapes, and redundancies. Most importantly, it has helped align capabilities to business strategy. Now the company can improve and automate processes while holistically managing its technology investments.

运营影响