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Service Company Ensures Quality Performance & User Experience During Application Migration
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 回收与废物管理
适用功能
- 物流运输
- 维护
用例
- 预测性维护
- 过程控制与优化
服务
- 云规划/设计/实施服务
- 系统集成
挑战
该公司正面临大规模迁移到新 ERP 系统。由于缺乏主动深入的网络和应用程序故障排除可见性，影响员工和客户的服务质量下降需要很长时间才能解决。过去使用的服务器监控工具被发现完全是被动的，只有在员工或客户已经通知 IT 存在问题后才使用。高层领导认为，问题解决时间过长是一个重大问题，会影响内部用户和外部客户。在没有有意义的可见性的情况下，解决问题需要花费太长时间。
关于客户
该客户是一家拥有 30 年历史的公司，通过提供卓越的客户服务以及通过新客户和关键收购扩大其市场份额，已发展成为一家价值数十亿美元的组织。全球数十个地点的数千名员工专注于以安全和可持续的方式进行废物管理收集和销毁。该公司以满足客户期望以及严格的监管和合规要求而闻名。尽管废料收集和销毁的物流很复杂，但该公司在满足公司办公室、医院和制药地点的预定收集要求以及在适当的处置/销毁设施处完成安全、可靠的投放方面享有盛誉。与许多废物管理同行一样，该公司使用管理信息系统 (MIS) 和企业资源规划 (ERP) 应用程序来组织业务的多个方面，从调度到财务。
解决方案
该公司的 IT 部门选择 NETSCOUT Smart Edge Monitoring 作为该项目的服务保障和性能管理解决方案。Smart Edge Monitoring 解决方案包括 nGeniusONE 和 InfiniStreamNG (ISNG) 硬件（用于监控南北网络数据包）以及 vSTREAM 虚拟设备（用于监控虚拟化环境中的东西向数据包活动）、nGeniusPULSE 和 nPoint 3000 系列设备（硬件和软件型号）战略性地部署在整个公司园区内进行综合测试，包括业务事务测试 (BTT)，以确保用户使用基于数据中心和软件即服务应用程序的体验，以及 NETSCOUT 的 Adaptive Service IntelligenceTM (ASI) 技术，该技术将监控的流量转换为智能数据，nGeniusONE 使用这些数据进行更智能的性能分析，从而实时了解和洞察网络、应用程序和用户体验。该公司还增加了 NETSCOUT 的 24 x 7 x 365 托管服务产品（称为可视性即服务 (VaaS)），以加速实施和日常运营。
运营影响
数量效益
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