SES transforms into end-to-end service provider

技术

平台即服务 (PaaS) - 连接平台

适用行业

电信

适用功能

商业运营

用例

过程控制与优化
远程资产管理

服务

系统集成

挑战

SES is a communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world. This includes providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. The challenge was to transform its digital landscape and establish closer relationships with its customers by building a customer portal to unify their experience.

关于客户

SES is a global communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. The company's services are diverse, ranging from providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world.

解决方案

The SES IT team needed to better integrate disparate business solutions, systems, applications, and data sources in a quick and efficient manner. SES’ previous integration approach — point-to-point integration — slowed the IT team down due to the number of applications they needed to connect. SES wanted to move beyond point-to-point integration; so they turned to MuleSoft for a new integration approach that promotes faster integrations via APIs and a platform to make it happen. Using API-led connectivity and Anypoint Platform™, SES built APIs to expose key applications, systems, and data sources. This API-led approach revolutionized the way SES’ IT team works. These APIs were then reused for future projects — making integration implementations much faster.

运营影响

SES was able to dramatically improve the customer experience by delivering its customer portal.
The portal provides customers with the ability to get insights into satellite traffic patterns and other important details, such as what websites users are visiting on the satellites’ servers.
The API-led approach revolutionized the way SES’ IT team works.