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Smart Support for Smartphones
适用行业
- 电信
挑战
为了振兴和升级其客户服务，Telenor Group 需要一个远程支持系统。 Telenoreksperten，需要为客户提供即时、24/7 的访问。支持团队必须为广泛的技术问题提供帮助，包括互联网访问、网络和 Wi-Fi 设置问题。 Telenor 需要适用于 PC、Mac 和移动设备的远程解决方案。
客户
挪威电信集团
关于客户
Telenor Group 在全球范围内提供从中东欧到亚洲的移动、宽带和电视电信服务。挪威国家电话服务公司Telenor Group已成长为世界第七大移动提供商，w
解决方案
Telenor 推出了具有 LogMeIn Rescue 移动功能的新客户服务产品。 Telenor 立即提高了其远程支持能力的范围和速度。即使客户的设备和技术问题变得更加复杂，Rescue 也使公司能够满足甚至超出支持预期。软件组件 - LogMeIn 救援
收集的数据
Access Control Status, Asset Registry, Asset Status Tracking, Communication Performance
运营影响
数量效益
相关案例.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
