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实例探究 > Spotlight: Bis-Man Transit

Spotlight: Bis-Man Transit

技术
  • 分析与建模 - 实时分析
  • 功能应用 - 车队管理系统 (FMS)
  • 功能应用 - 远程监控系统
适用行业
  • 运输
适用功能
  • 商业运营
  • 物流运输
用例
  • 车队管理
  • 预测性维护
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
  • 培训
挑战
Bis-Man Transit faced several challenges that needed addressing to improve their overall operations. They aimed to increase productivity to realize cost savings and improve on-time performance for better customer service. Additionally, they sought to reduce costs through improved efficiencies and required a sophisticated reporting system with ad-hoc reporting tools. Real-time vehicle GPS positioning and a daily operations service dashboard to monitor paratransit in real-time were also essential needs.
关于客户
Bis-Man Transit is a public transportation service provider operating in the United States. They offer a range of transit services, including paratransit, to meet the needs of their community. With a focus on providing reliable and efficient transportation, Bis-Man Transit serves a diverse customer base, including individuals with disabilities and those requiring specialized transportation services. The organization is committed to enhancing customer satisfaction and operational efficiency through the adoption of advanced technologies and innovative solutions.
解决方案
To address these challenges, Bis-Man Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in maintaining high on-time performance by continuously adjusting schedules based on real-life conditions. Additionally, they adopted Ecolane Touch Screen MDT software for real-time arrival and departure information, and an advanced Ecolane Reporting System along with an Adhoc reporting tool for comprehensive reporting capabilities. The solution also included self-service web bookings, an Ecolane mobile app for trip booking, SMS text messaging to customers announcing vehicle arrival, and Interactive Voice Response (IVR) for call-outs and floodgate messaging.
运营影响
  • Comprehensive point & click reporting on any metric the system captures.
  • Complete web-based, automated scheduling and dispatching software solution.
  • Fully automated scheduling keeps trips moving based on driver performance to maintain high on-time performance.
数量效益
  • 95% On-time Performance (OTP).
  • 5% Decrease in no-shows.

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