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实例探究 > Spotlight: Knox County VanGo

Spotlight: Knox County VanGo

技术
  • 功能应用 - 车队管理系统 (FMS)
  • 功能应用 - 远程监控系统
适用行业
  • 运输
适用功能
  • 物流运输
  • 商业运营
用例
  • 车队管理
  • 预测性维护
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
挑战
Knox County VanGo wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. They needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. Additionally, they aimed to operate more efficiently and streamline operations internally. A significant part of their challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions.
关于客户
Knox County VanGo is a transportation service provider that focuses on offering demand-response services to its riders. The organization is dedicated to improving the quality of life for its community members by providing reliable and efficient transportation solutions. They cater to a diverse group of riders, including individuals with mobility restrictions, ensuring that everyone has access to essential services and opportunities. By leveraging technology and innovative solutions, Knox County VanGo aims to enhance its operational efficiency and customer satisfaction, ultimately contributing to the overall well-being of the community.
解决方案
Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software, to address their challenges. They also adopted Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. The quick and accurate real-time optimization provided by the software allowed Knox County VanGo to streamline their operations and improve overall efficiency.
运营影响
  • Riders now have the ability to schedule, modify, and cancel same-day trips, enhancing their overall experience.
  • Customer service improvements have been implemented, allowing the organization to book more riders, pick them up faster, and do so with fewer vehicles.
  • The solution has resulted in less wear and tear on each vehicle, as they can deliver the same amount of people or more per trip.
数量效益
  • Overall revenue mileage decreased by 20,000 in just six months of the program launch.
  • The most recent month brought in almost $800 of increased fares alone.

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