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实例探究 > Spotlight: Maui Economic Opportunity

Spotlight: Maui Economic Opportunity

技术
  • 分析与建模 - 实时分析
  • 功能应用 - 车队管理系统 (FMS)
  • 功能应用 - 远程监控系统
适用行业
  • 运输
适用功能
  • 商业运营
  • 物流运输
用例
  • 车队管理
  • 预测性维护
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
  • 培训
挑战
Maui Economic Opportunity faced several challenges in managing their transportation services. They needed an automated scheduling and dispatching system to keep up with the increasing demand for ridership. Additionally, they aimed to realize cost savings through improved efficiencies. The organization required specific reports for county and federal governments, necessitating a sophisticated reporting system with ad-hoc reporting tools to move away from manual processing and Excel exports. Real-time vehicle GPS positioning was essential for their operations, along with a daily operations service dashboard to monitor paratransit and demand-response services in real time.
关于客户
Maui Economic Opportunity (MEO) is a community action agency that provides a range of services to the residents of Maui County, Hawaii. Established in 1965, MEO aims to alleviate poverty and empower low-income individuals and families through various programs, including transportation services. The organization operates a fleet of vehicles to offer paratransit and demand-response services, ensuring that residents, especially those with disabilities and the elderly, have access to essential transportation. MEO's transportation services are crucial for the community, enabling residents to attend medical appointments, go to work, and participate in social activities. The organization is committed to improving the quality of life for Maui County residents by providing reliable and efficient transportation solutions.
解决方案
To address these challenges, Maui Economic Opportunity implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software allows for automated scheduling and dispatching, adapting to real-life conditions as they change. Additionally, MEO adopted Ecolane's Touch Screen MDT software, providing real-time arrival and departure information to drivers and dispatchers. The Advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was integrated to generate custom billing reports and meet the specific reporting requirements of county and federal governments. Furthermore, an Interactive Voice Response (IVR) system was implemented for call-outs and floodgate messaging, enhancing communication with riders.
运营影响
  • The implementation of Ecolane's solutions resulted in comprehensive point-and-click reporting on any metric the system captures, streamlining the reporting process.
  • MEO now has a complete web-based, automated scheduling and dispatching software solution, which continuously optimizes schedules as real-life conditions change.
  • The system is user-friendly, featuring tutorial videos and an online learning management system, making it easier for staff to adapt to the new technology.
数量效益
  • $800K saved in the first year.
  • 1,750 paratransit rides per week with 110 vehicles.
  • 93% on-time performance.

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