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Streamlining Accounting and Communication in Community Association Management: A Case Study of North Hillsborough Properties
适用行业
- 金融与保险
- 电信
适用功能
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
挑战
North Hillsborough Properties, Inc. (NHP) 是一家成立于 2008 年的专业社区管理公司,其会计和通信系统面临着重大挑战。在脱离特许经营并独立后,NHP 与另一家软件公司签约来管理其运营。然而,这一决定导致他们的会计系统出现严重混乱,所有财务报表都没有达到平衡。随着时间的推移,情况不断恶化,给公司带来了很大的困扰。除此之外,NHP 还面临沟通困难。他们通过电子邮件、电话、短信和社交媒体等各种渠道接收服务请求,因此很难跟踪和管理这些请求。该公司迫切需要一种可以简化其会计和沟通流程的解决方案。
关于客户
North Hillsborough Properties, Inc. (NHP) 是一家成立于 2008 年的专业社区管理公司。这家家族企业为佛罗里达州的希尔斯伯勒县、帕斯科县和皮内拉斯县提供服务,为中部地区的大大小小的协会提供一流的客户服务。上升到高层公寓。 NHP 管理着七个社区协会的 1,445 个门。该公司最初是一家较大公司的特许经营权,但两年前决定独立。自此,NHP一直在竞争激烈的物业管理行业中努力发展壮大。
解决方案
NHP 在 AppFolio Property Manager 中找到了解决方案,这是一款旨在简化物业管理操作的软件。实施过程组织严密、清晰,为每个团队成员列出了任务。 AppFolio 的团队获取数据并将其应用到 NHP 的数据库中,使他们能够在上线之前签署所有内容。这确保了任何问题都可以协作解决。 AppFolio 帮助 NHP 识别并解决其财务问题,使他们的业务重回正轨。该软件还为房主提供了一个居民门户,让他们可以检查自己的付款状态,从而减少了 NHP 接到的电话数量。服务请求也通过门户进行管理,提供可靠的文档和风险缓解。为了与董事会沟通,居民需要使用 AppFolio 的门户提交服务请求,然后系统会自动跟踪这些服务请求并向董事会成员显示。这消除了NHP充当中间人的需要,并为他们节省了大量时间。财务数据还通过门户共享,为董事会成员提供准确、及时的信息。
运营影响
数量效益
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