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AppFolio > 实例探究 > 简化社区协会管理中的会计和沟通:北希尔斯伯勒地产案例研究
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Streamlining Accounting and Communication in Community Association Management: A Case Study of North Hillsborough Properties

适用行业
  • 金融与保险
  • 电信
适用功能
  • 销售与市场营销
用例
  • 库存管理
  • 时间敏感网络
挑战
North Hillsborough Properties, Inc. (NHP) 是一家成立于 2008 年的专业社区管理公司,其会计和通信系统面临着重大挑战。在脱离特许经营并独立后,NHP 与另一家软件公司签约来管理其运营。然而,这一决定导致他们的会计系统出现严重混乱,所有财务报表都没有达到平衡。随着时间的推移,情况不断恶化,给公司带来了很大的困扰。除此之外,NHP 还面临沟通困难。他们通过电子邮件、电话、短信和社交媒体等各种渠道接收服务请求,因此很难跟踪和管理这些请求。该公司迫切需要一种可以简化其会计和沟通流程的解决方案。
关于客户
North Hillsborough Properties, Inc. (NHP) 是一家成立于 2008 年的专业社区管理公司。这家家族企业为佛罗里达州的希尔斯伯勒县、帕斯科县和皮内拉斯县提供服务,为中部地区的大大小小的协会提供一流的客户服务。上升到高层公寓。 NHP 管理着七个社区协会的 1,445 个门。该公司最初是一家较大公司的特许经营权,但两年前决定独立。自此,NHP一直在竞争激烈的物业管理行业中努力发展壮大。
解决方案
NHP 在 AppFolio Property Manager 中找到了解决方案,这是一款旨在简化物业管理操作的软件。实施过程组织严密、清晰,为每个团队成员列出了任务。 AppFolio 的团队获取数据并将其应用到 NHP 的数据库中,使他们能够在上线之前签署所有内容。这确保了任何问题都可以协作解决。 AppFolio 帮助 NHP 识别并解决其财务问题,使他们的业务重回正轨。该软件还为房主提供了一个居民门户,让他们可以检查自己的付款状态,从而减少了 NHP 接到的电话数量。服务请求也通过门户进行管理,提供可靠的文档和风险缓解。为了与董事会沟通,居民需要使用 AppFolio 的门户提交服务请求,然后系统会自动跟踪这些服务请求并向董事会成员显示。这消除了NHP充当中间人的需要,并为他们节省了大量时间。财务数据还通过门户共享,为董事会成员提供准确、及时的信息。
运营影响
  • The implementation of AppFolio Property Manager has brought about significant operational improvements for North Hillsborough Properties. The software has not only streamlined their accounting and communication processes but also saved them a lot of time and effort. The resident portal has made it easier for homeowners to check their payment status and submit service requests, improving customer satisfaction. The portal has also made it easier for NHP to manage these requests and communicate with board members. The company no longer has to act as the middleman, distributing information to various parties. Instead, all the information is available on the portal, making things easy for everyone involved. Furthermore, the accurate and timely financial data provided by AppFolio has improved transparency and trust between NHP and the board members. Overall, AppFolio has helped NHP grow quickly and acquire new accounts, positioning them for future success.
数量效益
  • AppFolio helped NHP balance all their financial statements, which were previously unbalanced.
  • The software reduced the number of phone calls NHP received, streamlining their communication process.
  • AppFolio's portal allowed NHP to track and manage service requests effectively, mitigating potential risks.

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