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Streamlining Home Delivery Operations: A Case Study on Dreams
技术
- 功能应用 - 车队管理系统 (FMS)
- 传感器 - 全球定位系统
适用行业
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 车队管理
- 最后一英里交付
服务
- 系统集成
挑战
英国领先的专业床品零售商 Dreams 在管理送货上门业务方面面临着重大挑战。该公司每周通过其 200 多个站点和在线网络销售 10,000 多个床垫、底座和床头板,其位于英国的工厂每周生产约 8,000 个床垫。然后,这些产品通过 9 个专门的配送中心和 100 多辆 Dreams 送货车组成的车队配送给全国各地的客户。面临的挑战是提高运营效率并为客户提供更灵活的送货上门系统。由于客户能够在方便的时候预订送货服务,Dreams 需要更先进的送货上门系统,为客户提供灵活性和选择,同时保持服务水平并提高效率。该公司每周处理超过 12,000 份送货,运营 9 个送货上门仓库,并管理一支由 100 x 3.5 吨 Mercedes Sprinter 货车组成的车队。
关于客户
Dreams 是英国第一大专业床品零售商。该公司每周通过其 200 多个站点和在线商店网络向全国客户销售 10,000 多个床垫、底座和床头板。 Dreams 位于英国的工厂每周生产约 8,000 个床垫。然后,这些产品将通过 100 多辆 Dreams 送货车组成的车队分发给全国各地的客户。该公司希望提高运营效率,并为其客户提供更灵活的送货上门系统。
解决方案
为了应对这一挑战,Dreams 投资了 Aptean Home Delivery 和 Aptean Routing & Scheduling Paragon Edition 软件来优化流程。该公司在英国经营着八个送货上门的仓库,第九个仓库即将在苏格兰开业。使用该公司的 100 x 3.5 吨 Mercedes Sprinter 货车车队进行送货。该解决方案需要与车队中的 GPS 跟踪装置无缝集成,并提供实时交付更新和准确的预计到达时间 (ETA),以确保最高效率和客户满意度。 Aptean 解决方案与 GPS 车辆跟踪无缝集成,实现送货上门的实时进度跟踪。客户服务团队随时了解实时预计到达时间,该系统还能够在销售点为客户提供优化的交货日期。
运营影响
数量效益
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