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Streamlining Local Government Processes: Tararua District Council's Experience with Nintex Promapp
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 水泥
- 城市与自治市
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
挑战
塔拉鲁阿区议会在管理流程方面面临着重大挑战。他们发现他们感知的过程与实际过程之间存在差异。这导致了合规性、风险管理和整体效率方面的问题。该委员会还在新议员的就职过程中遇到了困难，这导致了误解和错误。例如，当三名议员没有正确了解该委员会与毛利人的关系时，就出现了一个问题。该委员会还努力解决立法频繁变化的问题，这需要快速更新其流程。事实证明，传统流程图系统的这些更新既耗时又昂贵。
关于客户
塔拉鲁阿区议会是新西兰的一个地方政府机构。它负责提供各种服务，并需要遵守各种法规。理事会还负责新议员的入职和培训。该委员会的管理风格侧重于使人们能够完成自己的工作，而不是规定他们的工作。他们重视清晰的流程、问责制以及快速适应立法变化的能力。该委员会还重视与澳大利亚和新西兰其他委员会的合作，以建立最佳实践流程。
解决方案
在看到 Nintex Promapp 在其他委员会的成功实施后，该委员会决定改用流程管理解决方案 Nintex Promapp。该系统针对他们现有的系统 Visio 进行了测试，结果证明了初始资本投资的合理性。 Nintex Promapp 用于为新议员创建清晰的入职流程，减少误解和错误的风险。该系统还提供了对工作职能的更多可见性，提高了问责制并减少了筒仓心态。 Nintex Promapp 还被证明是一种更有效的解决方案，可以更新流程以响应立法变更，从而为负责实施这些变更的员工提供更多自主权。该委员会还受益于 Nintex Promapp 的地方政府共享流程库，该库提供对其他委员会创建和共享的 2,500 多个流程的访问。
运营影响
数量效益
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