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SweetProcess > 实例探究 > 简化运营并培养致胜文化:ParcelPoint 案例研究
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Streamlining Operations and Cultivating a Winning Culture: A Case Study on ParcelPoint

适用行业
  • 教育
  • 运输
适用功能
  • 物流运输
用例
  • 公共交通管理
  • 时间敏感网络
服务
  • 系统集成
  • 培训
挑战
ParcelPoint 是一家总部位于澳大利亚的快速发展的物流和供应链公司,面临着重大的运营挑战。公司运营部门一片混乱,团队成员执行任务没有明确的方向,导致组织混乱。新产品和流程的快速推出意味着团队成员不断追赶,导致效率低下和时间浪费。运营经理夏洛特·沃尔沃克 (Charlotte Wallwork) 花了半天的时间来解释事情并反复回答相同的问题。缺乏结构化的工作流程管理系统阻碍了公司的发展和可持续发展。
关于客户
ParcelPoint 是一家总部位于澳大利亚的物流和供应链公司。该公司成立于 2011 年,通过在人们之间建立街角商店联系,从而拉近社区距离,彻底改变了送货服务。 ParcelPoint 在澳大利亚运营着一个由 1,400 多个地点组成的包裹递送和退回网络。这些地点包括营业至深夜的便利店、服务站和药店。通过促进包裹从一处到另一处的移动,ParcelPoint 有助于在社区内建立人际关系。
解决方案
为了应对这些挑战,Charlotte Wallwork 决定实施 SweetProcess,一个工作流程管理系统。她报名参加了免费试用,发现该系统易于使用且价格合理。 SweetProcess 通过多种方式帮助简化 ParcelPoint 的运营。首先,它加快了员工的入职和培训速度,将入职时间从三到四个星期缩短到五到十天。其次,它促进了业务流程的记录和更新,帮助团队管理其部门的快速发展。最后,创建了可供参考的知识库,使员工能够独立高效地工作。 Charlotte 能够使用 SweetProcess 远程培训她的团队成员,这尤其有益,因为她的大多数团队成员都在菲律宾。
运营影响
  • The implementation of SweetProcess had a transformative impact on ParcelPoint's operations. It brought order and efficiency to the operations department, enabling team members to work in a more structured and coordinated manner. The system's ease of use and affordability made it a practical solution for the company's needs. The streamlined onboarding and training process, coupled with the creation of a knowledge base, empowered employees to work independently and confidently. This not only improved their performance but also fostered a sense of pride and satisfaction in their work. The system also facilitated remote working, which was crucial given the geographical dispersion of the team. Overall, SweetProcess helped cultivate a winning culture within ParcelPoint, setting the company on a path of sustainable growth.
数量效益
  • Reduced the onboarding period from three to four weeks to just five to ten days, saving time and resources.
  • Enabled remote onboarding and training of team members based in the Philippines.
  • Reduced the time spent on team management from 70% to 40%, freeing up 30% of Charlotte's time for project work.

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