Streamlining Supply Chain Management: A Case Study on HelloFresh and Freshservice

The implementation of Freshservice has brought about significant operational improvements for HelloFresh. The company has streamlined operations by improving visibility into their ecosystem, enabling quick filtering of incidents, and auto-identifying and categorizing incoming incidents. The cross-department platform has increased accountability across departments, and the chat feature has improved collaboration among agents. The robust reporting and advanced analytics have enabled HelloFresh to identify areas of improvement and make data-backed decisions. The quality of data available due to the automated creation of tasks and notifications has enabled process optimization across the company. The dashboard view has allowed for easy viewing of all metrics in one place, and the ease of exporting this data from Freshservice has been valuable in driving key decisions. The company has also achieved increased compliance with greater visibility and transparency of costs associated with incidents.

Improved operational efficiency with quick filtering of incidents

Increased accountability across departments with a flexible cross-department platform

Improved collaboration with context using Freshservice’s chat feature