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Sunbility’s Successful Journey of Covering More Clients With Upper
适用行业
- 消费品
- 可再生能源
用例
- 时间敏感网络
- 车载远程信息处理
服务
- 系统集成
挑战
Sunbility 是一家位于佛罗里达州的太阳能安装公司,该公司正在努力应对阻碍其业务发展的多项运营挑战。 COVID-19 大流行对其劳动力产生了负面影响,需要进行重组以应对员工短缺并维持服务水平。该公司还面临着无人值守客户呼叫增加的问题,这导致了潜在的收入损失并损害了客户忠诚度。他们的服务路线规划是使用谷歌地图完成的,既耗时又容易出错。车主 Jason 发现很难跟踪服务团队中的司机,导致服务任务的调度和调度效率低下。这些挑战促使杰森寻求一种可以简化日常运营的解决方案。
关于客户
Sunbility 是一家总部位于美国佛罗里达州的太阳能公司。该公司在20多个县提供住宅太阳能安装服务。 Sunbility 致力于减少碳足迹,为客户提供节能解决方案。然而,该公司面临着多项运营挑战,包括因 COVID-19 大流行导致的人员短缺、无人值守的客户呼叫增加以及路线规划和任务调度效率低下。这些挑战影响了他们的业务和客户忠诚度,促使他们寻求简化运营的解决方案。
解决方案
Sunbility 采用 Upper 来解决其运营挑战。 Upper 的“excel 导入”功能使该公司能够简化和优化其服务路线。 Sunbility 的老板 Jason Dudney 发现,他可以输入地址列表,为他的服务团队找到最佳路线,从而提高调度和调度效率。 Sunbility 还使用 Upper 确定紧急服务订单的优先级,确保按时处理这些订单,从而提高客户忠诚度并提高整体效率。 Upper 提供的即时客户支持还帮助该公司及时获得任何疑问或挑战的帮助,从而实现无缝的用户体验。
运营影响
数量效益
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