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Aivo > 实例探究 > Teleperformance 利用对话式人工智能优化内部沟通和招聘流程
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Teleperformance Enhances Communication and Recruitment with Aivo’s AI Solutions

技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
适用功能
  • 人力资源
  • 销售与市场营销
用例
  • 人员跟踪与监控
挑战
Teleperformance 面临的挑战是为其全球 23,000 名员工和数千名求职者提供集中且可用的服务。他们面临着招聘服务渠道超载的问题,导致人力资源团队需求过剩,导致许多应聘者得不到回应。
关于客户
Teleperformance 是全球领先的客户服务公司之一,拥有超过 23,000 名员工。他们提供解决方案设计、企业战略优化、客户服务、财务、技术支持和会计方面的全面服务。
解决方案
Teleperformance 实施了 Aivo 的对话式 AI 解决方案,提供 24/7 全天候可用的单一渠道,员工和申请人可以访问公司的所有流程和服务。该机器人是针对网络渠道实施的,在申请过程中为候选人提供支持,并协助员工处理内部程序。 Aivo 的团队领导了实施过程,并提供了机器人内容管理的最佳实践。
运营影响
  • The implementation of Aivo’s conversational AI solutions has significantly improved Teleperformance's communication and recruitment processes. The bot has not only eased the workload of the agents but also enhanced the company's rapport with employees and applicants. It has reduced the number of calls in internal areas and service channels, such as WhatsApp and 800 numbers, thereby improving the company's efficiency. The bot has also helped in maintaining a high satisfaction rating among users, thereby enhancing the company's image. The successful implementation of the bot has paved the way for future enhancements, including making the bot more assertive and integrating it with other systems for greater resolution.

数量效益
  • Teleperformance now automates an average of 13,000 queries per month.

  • The average response time of the bot is 36 seconds.

  • The bot has a 96% efficiency rate.

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