TELUS Signals a New Approach to Compliance

技术

应用基础设施与中间件 - 数据交换与集成

适用行业

电信

适用功能

人力资源
商业运营

用例

监管合规监控
远程协作

服务

系统集成
云规划/设计/实施服务

挑战

TELUS, a national telecommunications company in Canada, was facing a challenge in managing its ethics and compliance program. The company's hotline reporting system was limited and inefficient, with reports going directly to a single desk and being tracked via spreadsheets. As a small department, providing 24/7 access, multilingual capability, and online access from anywhere in the world was a significant challenge. The company needed a more structured, centralized approach to ethics and compliance that could efficiently identify and resolve issues. They also wanted to encourage employees to adopt an 'ask first, act later' mentality towards ethical challenges.

关于客户

TELUS is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video, and satellite television. The organization was originally a merger of four telecommunications companies that grew into a national organization. To support their growth, the company decided to adopt a structured, centralized approach to ethics and compliance. The company has over 65,000 employees and operates in diverse areas around the world. TELUS is committed to maintaining a strong business culture and upholding its ethics policies, commitment to corporate governance, and reputable business practices.

解决方案

TELUS selected NAVEX's EthicsPoint® as their solution. This system provided a hotline and case management system that automated their ethics compliance efforts across the company’s diverse operations around the world. The Implementation Services team worked with TELUS to align the system with their programs. The system was used not only to report concerns but also to encourage employees to bring their questions and dilemmas to the ethics department. This approach helped guide employees through their decisions, promoting positive, ethical behavior rather than punishment for unethical behavior. Three groups at TELUS handle reports through the NAVEX database, allowing for a fair and consistent approach across the entire scope of the organization’s operations.

运营影响

The NAVEX system provided a central position from which to manage the company’s business culture.
The system allowed for a fair and consistent approach across the entire scope of the organization’s operations.
The system encouraged employees to bring their questions and dilemmas to the ethics department, promoting positive, ethical behavior.