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Transforming Customer Service: A Case Study on Cutter Group's Success
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 教育
- 玻璃
适用功能
- 质量保证
- 销售与市场营销
用例
- 对话机器人
- 时间敏感网络
服务
- 系统集成
挑战
Cutter Group 希望通过在一个以糟糕的客户体验而闻名的行业中提供卓越的客户服务，从而在市场中脱颖而出。他们需要一个系统来管理不断增长的票数并生成有关支持指标的全面报告。
关于客户
Cutter Group 与各个行业的组织合作，包括医疗保健、公共部门、制造、教育和生产。他们提供虚拟基础设施解决方案，例如桌面、服务器、存储、备份、复制和远程访问。
解决方案
Cutter 实施了 Freshdesk（同类最佳的支持平台）来简化客户服务运营。 Freshdesk 的自动化功能有助于改进工作流程并更好地管理数据。 Freshdesk Analytics 提供全面的报告，减少了生成月度报告所花费的时间。 Freshdesk 促进了远程工作环境的发展，实现了整个团队的可见性和沟通。
运营影响
数量效益
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