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Transforming Delivery Management: A Case Study on Graham & Brown
技术
- 功能应用 - 仓库管理系统 (WMS)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 海洋与航运
- 运输
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 最后一英里交付
挑战
Graham & Brown 是一家领先的英国制造设计主导的壁纸、油漆和艺术品公司,在交付管理方面面临着重大挑战。随着电子商务品牌的快速发展,该公司在单一承运商送货服务方面遇到了困难,该服务为客户在结账时提供的选择有限。随着业务的扩大,物流运作无法跟上客户日益增长的便利需求。加入新运营商的过程是资源密集型且繁琐的。由于缺乏多承运商产品或交付管理平台,导致仓库中存在大量手动工作。如果客户订单需要更改,则必须为每个订单手动取消和更改标签,从而导致客户沮丧和效率低下。
关于客户
Graham & Brown 是一家著名公司,70 多年来一直以其英国制造的设计主导的壁纸、油漆和艺术品来改善家居环境。他们在国际上开展业务,通过品牌商店网络和多家分销零售商为英国、美国和欧洲提供在线服务。凭借蓬勃发展的电子商务品牌,该公司希望消除送货这一不灵活的增长障碍。他们寻求一种解决方案,不仅可以改善他们的交付管理流程,还可以让他们感觉自己是一个有价值的合作伙伴。
解决方案
Graham & Brown 求助于交付管理平台 Sorted 来解决他们的挑战。 Sorted 的解决方案 Ship 在其运营商云中提供了 1000 多种服务,使 Graham & Brown 能够灵活地开启和关闭新的运营商和服务,而无需每次都使用专用 IT 资源。该解决方案消除了手动更改标签的需要。 Sorted 还提供定制支持并与 Graham & Brown IT 团队合作,让他们能够从实施过程中学习。即使出现挑战,Sorted 解决方案的实施也以持续的沟通和牢固的工作关系为标志。现在,Graham & Brown 在结账时启用了多个承运商连接,提供了更多的送货选项和更多的客户选择。
运营影响
数量效益
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