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Transforming Home Delivery Operations: A Case Study of Le Patissier
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网关
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 最后一英里交付
- 车载远程信息处理
服务
- 测试与认证
挑战
Le Patissier 是一家总部位于爱尔兰都柏林的屡获殊荣的糕点企业,在 COVID-19 大流行爆发时面临着重大挑战。由于公共集会停止和活动取消,封锁导致他们失去了近 90% 的常客。他们只剩下 2 个批发客户,迫使他们转向消费市场的送货上门路线。该公司曾计划开设网上商店,但仍处于发展的早期阶段。他们很快建立了一个临时网上商店并开始提供代收服务。然而,随着他们推广网上商店和送货上门服务,需求开始增加。他们有两辆送货车和一名司机,随着订单量的增加,他们不得不租用第三辆货车。这一成功带来了新的挑战,因为他们每天晚上要花 3-4 小时规划司机第二天的路线并处理越来越多的客户询问。
关于客户
Le Patissier 是一家屡获殊荣的糕点企业,总部位于爱尔兰都柏林。该公司由主厨兼老板罗伯特·布洛克 (Robert Bullock) 领导的才华横溢的糕点师团队组成。他们每年与伦斯特省的领先酒店集团、餐饮公司、食品服务、零售和婚礼场所合作,制作超过 200 万份手工甜点和糕点。然而,COVID-19 大流行迫使他们转向消费市场的送货上门路线。他们很快建立了一个临时网上商店并开始提供代收服务。随着他们推广在线商店和送货上门服务,需求开始增加,从而带来了新的物流挑战。
解决方案
Le Patissier 求助于 SmartRoutes 的配送路线规划器来解决他们的物流问题。他们能够从在线商店提取客户送货数据并将其上传到 SmartRoutes,这使他们能够快速有效地为每辆货车制定路线计划,每天节省几个小时的工作时间。他们还能够利用该技术最大限度地提高每辆货车的送货数量,从而推动更多销售。 SmartRoutes 提供为期一周的免费试用期来测试该软件并帮助他们设置路线。 Le Patissier 还使用了 SmartRoutes 的实时跟踪和实时预计到达时间,这将交货当天收到的客户查询数量减少了近 80%。能够实时查看每辆车的位置意味着他们能够根据客户的要求为客户提供即时、诚实的更新。 SmartRoutes 还提供全面支持和灵活性,可根据不断变化的情况进行扩展。
运营影响
数量效益
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