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Twilio > 实例探究 > Twilio 的 Call Home:帮助农民工与家人建立联系
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Twilio's Low-Cost Solution for Connecting Migrant Workers in Singapore with Families

技术
  • 网络与连接 - 蜂窝
用例
  • 语音识别
  • 时间敏感网络
挑战
在前所未有的极端确定性时期,由于技术和后勤问题,新加坡的移民工人在与家人联系方面面临着挑战。他们无法使用 Wi-Fi 和负担得起的数据套餐,并且由于隔离令和病毒的社区传播,获得预付费电话卡变得困难。
关于客户
本案例研究的客户是新加坡的外来务工人员。他们需要一种经济高效的解决方案来与孟加拉国的家人保持联系。 Call Home 应用程序为他们提供了一种经济实惠的方式来拨打家人的固定电话。
解决方案
为了应对这些挑战,一群人利用 Twilio 的可编程语音和可编程 SMS 解决方案开发了一款名为 Call Home 的应用程序。 Twilio 的解决方案提供了一种经济高效的 3G 解决方案,使农民工能够拨打孟加拉国家人的固定电话。该应用程序启动速度快,并提供低延迟和清晰的音频功能,与预付费卡相比,通话质量更高、更可靠。 Twilio.org 提供折扣费率,使通话费用降低 40-55%。
运营影响
  • The Call Home app has had a significant impact on the lives of migrant workers in Singapore. Since its launch in September, workers have been able to spend more time talking to their families due to the app's lower cost compared to prepaid calling cards. On average, workers are now able to connect with their loved ones approximately 30 times more, translating to about 75-100 minutes per week. This has helped alleviate the feelings of isolation and loneliness that many workers were experiencing. The team also partnered with the non-profit Transient Workers Count Too (TWC2), to support the most vulnerable migrant workers. The first 1,000 workers were onboarded by the end of 2020, with plans to onboard an additional ten thousand by the end of 2021. As demand increases, there are plans to expand Call Home to other countries such as Indonesia or Myanmar.
数量效益
  • 40% reduction in call cost
  • 30X increase in the number of calls to family
  • Increase in average talk time from 30 to 75 minutes

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