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Uber Enhances Ridesharing Experience with SMS & Voice
技术
- 分析与建模 - 实时分析
- 网络与连接 - 5G
适用行业
- 电信
- 运输
适用功能
- 物流运输
用例
- 驾驶员表现监测
- 实时定位系统 (RTLS)
挑战
优步是一个由日常用车和豪华车组成的全球网络,在让乘客及时了解司机请求的最新状态方面面临着挑战。尽管制定了文本通信策略,但由于现有托管提供商的问题,客户体验的质量并未达到 Uber 的标准。由于客户交易是实时发生的,因此快速发送通知至关重要。短信发送延迟超过一分钟可能会导致客户等待他们不知道的行程已取消或不知道他们的行程已到达。 Uber 需要一个可靠的解决方案来提供其服务所需的通信水平。
关于客户
Uber 是一家全球性的拼车公司,业务遍及全球 58 个国家和 400 多个城市。 Uber 成立于 2008 年,总部位于加利福尼亚州旧金山,其使命是为每个人提供像自来水一样可靠的交通服务。优步提供移动体验,允许任何客户请求接送。当客户的请求状态发生变化时,客户可以通过短信了解最新情况 - 当司机接受请求时、当司机距离目的地不到一分钟时、以及行程因任何原因取消时。
解决方案
Uber 求助于 Twilio,以更好地传送其业务相关的短信。有关司机的信息(包括星级、电话号码以及距离)通过 Twilio 支持的短信发送。这确保了向客户快速可靠地发送通知。此外,由于 Twilio 上的通信运行顺利,Uber 可以专注于利用该技术来扩展其业务。 Twilio 扩大国际配送能力的能力对于 Uber 的发展至关重要。 Twilio 为 Uber 提供了覆盖其运营的所有国家和城市的通信服务,这符合 Uber 向全球主要城市扩张的愿景。
运营影响
数量效益
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