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Vonage > 实例探究 > Unblu 通过实时视频实现个性化网上银行
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Unblu's Transformation of Online Banking with Live Video

技术
  • 传感器 - 相机/视频系统
适用行业
  • 金融与保险
适用功能
  • 采购
服务
  • 系统集成
挑战
Unblu 希望嵌入实时视频功能,以实现更有意义的在线互动。
关于客户
Unblu 旨在通过提供客户协作软件来改变在线业务的完成方式。事实证明,他们的技术可以将客户支持电话减少一半,召开的客户会议数量是分支机构的四倍,并大大提高客户满意度。
解决方案
Unblu 使用 Vonage Video API 将实时视频功能嵌入到其客户协作软件中。
运营影响
  • The integration of Vonage's Video API into Unblu's collaboration suite has led to significant operational improvements. The company has been able to expand into new business avenues, such as account opening for banks. The live video capabilities have also improved customer engagement, enabling more meaningful interactions online. This has been particularly beneficial for clients who are still in the process of deploying video chat options, as they have been able to do so with effective support. Furthermore, the easy-to-use, pay-as-you-go video proposition has become a mandatory requirement for many clients, indicating the high value they place on this feature. Overall, the solution has enabled Unblu to meet the changing expectations of customers in the increasingly online financial services industry.
数量效益
  • Cut customer support calls in half
  • Achieved four times as many client meetings as in branches
  • Significantly increased customer satisfaction

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