下载PDF
Vodafone Orders Up Process Mining to Make Procurement More Efficient
技术
- 分析与建模 - 过程分析
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 电信
适用功能
- 商业运营
- 采购
用例
- 质量预测分析
- 过程控制与优化
- 监管合规监控
服务
- 数据科学服务
- 系统集成
- 培训
挑战
Vodafone, one of the largest telecommunications companies in the world, faced significant inefficiencies in its massive purchasing operations. The company annually manages over 800,000 purchase orders, 5 million invoices, and 40 million assets, resulting in more than 10 terabytes of data stored across various systems. The challenge was to quickly identify and eliminate inefficiencies and deviations in the procurement process that were driving up costs and delivery times. Vodafone needed a solution that could provide real-time big data analytics with 100% transparency to all users, ensuring 'one version of the truth.' The goal was to streamline the source-to-pay process, improve regulatory compliance, and enhance process automation.
关于客户
Vodafone is one of the largest telecommunications companies globally, providing a range of services including voice, messaging, data, and fixed communications. The company operates mobile services in 26 countries, has partnerships with mobile networks in 49 additional countries, and runs fixed broadband operations in 17 markets. As of September 2016, Vodafone served 470 million mobile and 14 million fixed broadband customers. To support this vast customer base, Vodafone relies on a diverse array of equipment and services from suppliers worldwide. The company's procurement activities are managed through a source-to-pay process, which now leverages process mining technology to identify and address inefficiencies.
解决方案
Vodafone's big data team turned to Celonis Process Mining software to address inefficiencies in its procurement activities. The software reconstructs business activities, such as creating purchase orders, to learn how operations work and detect hidden vulnerabilities. This allows managers to quickly determine the root cause of issues and take immediate corrective actions. The Celonis technology provides real-time analytics with 100% transparency, ensuring 'one version of the truth.' By eliminating errors in procurement, Vodafone can maximize catalogue buying and speed up the release of purchase orders to suppliers. The Perfect Purchase Order (PO) initiative, one of over 20 big data projects in the source-to-pay area, aimed to produce 80% of purchase orders without errors. Within six months, Vodafone exceeded this target, achieving an 85% error-free rate. The Celonis technology also alerts the department to data issues at the source and identifies areas with low automated transactions, enabling improvements through robotic process automation.
运营影响
数量效益
相关案例.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.