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Voices.com Improves Application Response Time by 50% with Help from New Relic
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 商业运营
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 数据科学服务
挑战
Voices.com, an online marketplace connecting businesses with professional voice talent, has a rapidly growing user base worldwide. The company prides itself on its fast customer service, with most projects completed within 24 to 48 hours. As such, application performance is critical. However, as the user base continued to expand globally, the Voices.com team needed increasingly robust tools to monitor performance. Their existing solutions, including high-level server monitoring from Rackspace and insight into mobile and desktop performance from Google Website Optimizer, often failed to pinpoint the exact source of performance issues. A PHP-based solution from Zend required a proprietary server solution but in a semi-rigid configuration.
关于客户
Voices.com is an online marketplace that connects businesses with professional voice talent. Founded in 2004, the company has grown to serve approximately 250,000 users worldwide. Radio and television stations, advertising agencies, and Fortune 500 companies rely on Voices.com’s award-winning web and mobile applications to access a global network of 100,000 voiceover artists in more than 100 languages. The Voices.com website is a PHP-based application built on the CodeIgniter framework and supported by a MySQL database management system. The company's servers are managed by Rackspace. Voices.com is headquartered in London, Ontario, and has 32 employees.
解决方案
Voices.com turned to New Relic for a solution that provided a level of visibility unmatched by other solutions. New Relic was easy to deploy and began providing immediate insights. The Transaction Traces feature was especially helpful for identifying transient issues or those difficult to nail down. It helped Voices.com transition to PHP 5.5 by showing where to refactor problematic code that was using deprecated function calls. With New Relic, Voices.com could ensure closer alignment between developers and the operations team. The solution also helped Voices.com pursue a true DevOps model, relying less on hunches and anecdotes and more on real-time data.
运营影响
数量效益
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